1.Shipping Information

Where do you ship to?

We just ship USA! Whether you’re on the coast or inland, we’ll deliver your swimwear right to your door.

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery times vary by location:

  • Standard Shipping: 5-7 business days

How much does shipping cost?

  • Free standard shipping on orders over $50.
  • A flat rate of $4-$7 for orders under $50.

2.Returns & Exchanges

 What is your return policy?

We accept returns within 30 days of purchase, provided the packaging is intact and the product is unused, such as wet wipes, which are only used in small quantities.

How do I start a return or exchange?

Please email our customer support team at support@matern-ella.com with your order number and reason for return. We’ll provide further instructions.

Do I need to pay for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3.Orders & Payments

Can I change or cancel my order after placing it?

Changes or cancellations can be made within 12 hours of placing your order. Please contact support@matern-ella.com as soon as possible.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods.

4.Discounts & Promotions

How can I get discounts?

Sign up for our newsletter to receive a 10% discount on your first order and stay updated on exclusive promotions.

Can I use multiple discount codes on one order?

Unfortunately, only one discount code can be applied per order.